Jason Ketter - Resume
Education
Gateway Technical Institute
Two-year post-secondary Electronics program with a GPA of 3.89, Deans List, and Alpha Beta Kappa honor society.
Relevant coursework includes Solid State, Digital & Microprocessor, Instrumentation & Industrial Control, Robotics.
Professional Experience
Rivers Casino, Pittsburgh, PA
Slot Technical Shift Manager (2023 - Present)
Overseeing daily maintenance and repair of electronic gaming equipment, responding to routine and emergency service requests, providing technical support and training to the team, handling scheduling, performance evaluations, and policy enforcement.
Slot Technical Supervisor (2019 - 2023)
Performed all duties of Slot Technician II, created and prepared projects, developed training procedures, tracked performance, set goals, created SOPs, and conducted interviews for new technicians.
Slot Technician II (2017 - 2019)
Supervised and coached Bench and Inventory Technicians, organized hardware and software, tracked inventory, and implemented cost-saving measures.
Slot Technician (2016 - 2017)
Troubleshot and repaired slot machines, responded to calls, resolved guest disputes, and assisted with directions and promotions.
Michael's Restaurant, Pittsburgh, PA
Kitchen Manager (1997 - 2016)
Managed team, trained employees, designed the website, controlled inventory, and improved efficiency.
Control Design Inc. (CDI), Pittsburgh, PA
Industrial Wire-man (1995 - 1997)
Designed panel layouts, constructed industrial control panels, and performed quality control testing.
Spectrum Computers, Pittsburgh, PA
Computer Repair Technician (1994 - 1995)
Refurbished computer terminals and mainframes, and packed and shipped completed equipment.
Gateway Technical Institute, Pittsburgh, PA
Clerical Clerk / Tutor (1993 - 1994)
Maintained the library, updated mailing lists, maintained the placement office database, and tutored in Math and Physics.
Performance Reviews
- Productivity: Proactive, works well with team, self-motivated, and completes tasks effectively.
- Accountability: Takes ownership of tasks, communicates well, ensures project readiness.
- Knowledge of work: Very knowledgeable, helpful, and willing to troubleshoot and teach.
- Productivity: Continues to be productive, leads and delegates tasks effectively.
- Accountability: Takes ownership of tasks, completes project paperwork efficiently.
- Knowledge of work: Continues to learn and troubleshoot new ideas.
- Productivity: Very productive, recently promoted to Tech Supervisor, handles additional workload effectively.
- Accountability: Consistently shows up early and stays late to finish tasks.
- Knowledge of work: Great technical knowledge, quickly learns supervisory tasks.
- Successful year with promotion to Tech Supervisor, excels in coaching and training team members.
- Dependable, plays key role in project execution, prioritizes and completes multiple job duties effectively.
- Shows growth, provides honest feedback, holds team accountable, contributes to shop organization.
- Involved in hiring process, creates and configures information website, leads by example.
- Valuable team member, active in parts ordering and interviewing new team members.
- Top performer, reliable and trustworthy leader, takes leadership role in projects.
- Communicates plans, holds team accountable, proactive in project preparation.
- Vital to operation, improves organization, creates EDrop submission form.
Qualifications
- 20+ years of experience in employee management.
- Competent in Adobe Photoshop.
- Experience with HTML, PHP, and Google scripting.
- Proficient in Microsoft Excel, Word, and Access.
- Creation of training protocols.
- Skilled in the repair and maintenance of digital/analog electronics.
- Experienced in inventory control of business assets.
- Ability to self-teach and learn new software in a timely manner.